This is a hands-on role at the heart of Open House. You’ll be responsible for making sure the space feels great, the team works well together and our customers and guests have a brilliant experience.

You’ll lead the front of house team during our regular service, while also helping to deliver our events, food pop-ups and wholebeing programme.

We’re looking for someone who genuinely enjoys hospitality, is good with people and takes pride in creating a welcoming environment. Someone who can lead from the front, stay calm when things get busy and is happy to get stuck in wherever they’re needed.

Running the front of house

• Lead the front of house team during service.

• Make sure the space is ready for opening and properly closed down at the end of the day.

• Keep service running smoothly and efficiently.

• Make sure customers receive friendly, attentive and thoughtful service.

• Keep an eye on the overall atmosphere of the space and step in when something needs attention.

• Maintain high standards of cleanliness, presentation and organisation.

• Work closely with the kitchen team to make sure communication between the kitchen and front of house is clear.

• Deal confidently and calmly with customer questions, feedback and problems.

Leading the team

• Support, motivate and lead the front of house team.

• Help create a positive working environment where people enjoy coming to work.

• Make sure everyone knows what they’re doing and has the support they need.

• Train new team members and help develop the wider team.

• Set the standard through your own attitude, energy and approach to hospitality.

• Help with rotas, holidays, shift planning and day-to-day staffing.

• Give regular feedback and address issues when they arise.

• Help build a team culture that is friendly, inclusive and supportive.

Creating a great customer experience

We want people to feel genuinely welcomed when they walk through the door.

You’ll:

• Get to know our regular customers and help build a sense of community.

• Encourage the team to be warm, attentive and personable.

• Pay attention to the small details that make someone's visit memorable.

• Make sure the space feels relaxed, welcoming and well looked after.

• Help the team understand that great hospitality is about more than simply taking an order and delivering it.

Events, food and wholebeing

Open House is more than our regular daytime service. Throughout the year we host a range of events and activities.

You’ll help support and deliver things such as:

• Sunday roasts and special food events.

• Pop-up dining and guest chefs.

• Live music and cultural events.

• Community gatherings.

• Wholebeing classes and activities.

• Private events and other special occasions.

This might involve helping with set-up and preparation, welcoming guests, coordinating the front of house team during the event and making sure everything is properly wrapped up afterwards.

Some events will take place in the evenings, so you’ll need to be comfortable working a mixture of daytime, weekend and occasional evening shifts.

We’re looking for someone who:

• Has experience in hospitality, ideally in a supervisory or management position.

• Is confident leading a small team.

• Naturally enjoys looking after people.

• Has high standards without being overly formal or corporate.

• Can stay calm, positive and organised when things get busy.

• Is proactive and notices what needs doing.

• Is comfortable making decisions and taking responsibility.

• Communicates clearly and naturally with customers and colleagues.

• Is happy being hands-on and working alongside the team.

• Takes pride in the space they work in.

• Has an interest in food, coffee, culture, events or wholebeing.

• Understands that working in a small independent business means everyone pitches in.

Most importantly, we’re looking for the right person rather than someone who simply ticks every box.

You might already be a Front of House Manager, Supervisor or Assistant Manager. Or you might be an experienced hospitality person who is ready to take the next step.

We want someone who is:

• Warm — you genuinely enjoy people and make them feel welcome.

• Organised — you can keep track of lots of things without losing sight of the bigger picture.

• Calm — when things get busy, you stay level-headed and help the team do the same.

• Curious — you want to learn, improve things and bring your own ideas.

• Hands-on — you’re not afraid to clear tables, make coffees, run food or jump behind the bar when needed.

• A leader — you lead by example and bring people with you.

• A key role in an independent business with a strong sense of purpose.

• The opportunity to help shape the future of Open House.

• A varied role spanning food, culture, events and wholebeing.

• A friendly, creative and supportive working environment.

• Staff food and other staff benefits.

• Opportunities to get involved in events and other projects across Open House.

• A role with real responsibility and autonomy.

Full-time, with a mixture of daytime, weekend and occasional evening shifts.

As a hospitality business, we need someone who is comfortable working weekends and supporting occasional evening events.

We’re building Open House as a place where people can eat, meet, move, listen, learn and connect.

We want it to be a place that contributes something positive to the community around us — through food, culture, wholebeing and the people who come through our doors.

If that sounds like somewhere you’d enjoy being part of, we’d love to hear from you.